| The De-escalation programme is designed to help customer-facing teams and store managers handle situations involving angry, aggressive, or potentially violent customers. This training equips them with the skills and confidence needed to manage these situations effectively and stay safe.
For managers and team leaders Looking for additional guidance on supporting your team following incidents of violence and aggression? Complete our Supporting Your Team manager course.
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Course Content
Situational Awareness
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Managing an Angry Customer
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Staying Safe
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