Privacy Policy
Introduction
At ShopCare Charitable Trust (“ShopCare”, “we”, “our”), your trust matters to us. We’re committed to protecting your personal information and being clear about how we use it.
This Policy explains how we collect, use, share, store, and protect your personal information in line with the Privacy Act 2020, and how you can access or correct any information we hold.
Who we are:
ShopCare is a registered charitable trust in Aotearoa New Zealand (Charities Services registration CC60704).
How to contact us:
[email protected]
021 578 112
162 Mokoia Road, Chatswood, Auckland 0626
This Policy applies to anyone who interacts with us including website visitors, email subscribers, event participants, partners, suppliers, contractors, and staff.
What information we collect
We may collect:
- Personal details: name, organisation, role, email, phone number
- Event or training details: registrations, module progress, assessment results, certificates
- Payment details: where relevant (processed securely via third-party providers)
- Demographic information: such as age, gender or ethnicity (only when relevant and optional)
- Website data: IP address, device information, pages visited, cookie activity
We collect this information:
- Directly from you (forms, registrations, subscriptions)
- Automatically when you use our website
- From trusted third parties (e.g. service providers or partner organisations, where lawful)
How we use your information
We use personal information to:
- Provide services you’ve requested (newsletters, resources, event registrations, learning modules)
- Issue training certificates and track learning progress
- Improve our website, training programmes, and service delivery
- Communicate with you (e.g. updates, invitations, sector insights)
- Meet reporting or legal obligations as a registered charity
- Produce anonymised insights that support sector health, safety and wellbeing outcomes
We may share your information with trusted service providers who help us deliver our services (e.g. website hosting, email platforms, learning tools). These providers are required to protect your information.
We do not share identifiable training or learning results with your employer.
We may also disclose information where required by law.
Cookies and analytics
We use cookies and analytics tools to help us understand how people use our website and to improve functionality. You can disable cookies in your browser, but some features may not work as intended.
Your subscription or contact details may be stored with secure third-party platforms used for email communications or database management.
How we store and protect your information
We store your information securely on systems that meet appropriate security standards. Access is limited to authorised staff or contractors who need it for legitimate business purposes.
We use reasonable physical, technical and organisational safeguards to protect your information, such as encryption, secure servers, access controls, and regular security reviews.
We keep personal information only for as long as needed for the purpose it was collected or as required by law. When no longer required, we securely delete or anonymise it.
If a privacy breach occurs, we will follow the requirements of the Privacy Act, including notifying affected individuals and the Privacy Commissioner where necessary.
Your rights
You have the right to:
- Access the personal information we hold about you
- Ask us to correct information that is inaccurate
- Unsubscribe from marketing or sector updates at any time
- Withdraw consent for certain uses of your information
We may need to verify your identity before releasing information.
To exercise any of these rights, email us at [email protected].
Updates to this Policy
We may update this Policy from time to time to reflect changes in our services or legal requirements. The updated version will always be available on our website.