The ShopCare Retail Pledge

The ShopCare Retail Pledge

To formally recognise occupational violence and aggression as a critical risk in retail.

As a signatory to The ShopCare Retail Pledge, we acknowledge that occupational violence and aggression (OVA) is a critical risk to the retail sector and to the people who work in it. We recognise that protecting our people requires leadership, collaboration and a commitment to continuous improvement.

We therefore pledge to:

• Recognise occupational violence and aggression as a critical workplace risk in retail that deserves the same attention as any other significant health and safety risk.
• Lead by creating a culture that prioritises the safety, wellbeing and dignity of our people
• Prevent harm by identifying risks, implementing practical controls with verification, and continually improving our approach
• Support workers/kaimahi who experience violence or aggression by ensuring incidents are reported, responded to and followed up with care
• Learn from data, incidents and industry insights to strengthen our response
• Collaborate with others across the retail sector to reduce violence and aggression
• Champion respectful behaviour in our workplaces and communities

Together, we can create workplaces through New Zealand where everyone is treated with respect, feels safe at work, and violence and aggression are never accepted as “part of the job.”

We encourage all organisations connected to New Zealand retail, employers, suppliers, landlords, technology partners, industry bodies and policymakers, to add their voice. Kia tūtahi tātou, working together for a brighter future.

We pledge to stand together for safer workplaces in retail and its supply chain.