SPIN helps health and safety representatives (HSRs) listen to workers, understand work as it is actually done and turn workplace concerns into clear recommendations that leaders can act on.
Using the 4Ds – Dumb, Dangerous, Difficult and Different – you will learn how to ask simple questions and understand the conditions, pressures and system issues affecting workers. You will then use SPIN – Situation, Problem, Impact and Need – to organise what you have heard and build a constructive recommendation for improvement.
What you will learn
By the end of this course, you will be able to:
- Explain the role of an HSR as a representative and advocate for workers
- Describe the importance of worker engagement, participation and representation
- Listen to worker concerns respectfully and without blame
- Use the 4Ds to understand what feels dumb, dangerous, difficult or different
- Identify conditions, pressures and system issues that may create risk or make work harder
- Use SPIN to explain the situation, problem, impact and need
- Turn a general concern into a clear recommendation
- Present worker insights to leaders constructively
- Seek leadership support to remove barriers and enable improvement
- Follow up with workers and leaders and close the feedback loop
Course format
The course contains six short online modules. Allow approximately 10-15 minutes for each module, or 60-90 minutes to complete the full course.
You can also download the accompanying SPIN guides (link to the SPIN landing page), worksheets and conversation tools to use during and after the course.
Free coaching session
After completing the course, you will be invited to join a free online coaching session with Brent Sutton from Learning Teams Inc, the creator of the SPIN course.
You will receive your invitation by email once you have completed all six modules.
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