VAB workshop: Decoding human behaviour to enhance safety, security and reduce loss
featuring Scott Taylor CPP
Violence and aggressive behaviour (VAB) continues to affect the safety and wellbeing of frontline workers across New Zealand.
Join ShopCare for this engaging half-day workshop with safety and risk specialist Scott Taylor.
The session will focus on decoding human behaviour to enhance safety and security, reduce loss, and support teams to identify early behavioural cues that may indicate shoplifting, anti-social crime, violence or weapon carry risk.
The workshop will also cover confident communication, including eye contact, tone, cadence, intonation, stance and positioning, and ways to navigate escalating circumstances towards safer and more positive outcomes.
Event details
- Date: Tuesday 18 August 2026
- Time: 1.00 pm – 5.00 pm
- Venue: Waipuna Hotel & Conference Centre, 58 Waipuna Road, Mt Wellington, Auckland
- Cost: $120 + GST, 5% discount for bookings of 10 people, 10% discount for bookings of 20 people.
- Parking: on site.
Who should attend?
Retail staff, security and loss prevention teams, frontline workers, supervisors, team leaders, health and safety professionals and business owners.
What the workshop will cover
- Recognising behavioural indicators of elevated risk including shoplifting, anti-social behaviour, violence or weapon carry risk
- Confident communication challenging situations – eye contact, tone, cadence, stance and positioning
- Navigating escalating circumstances
- Conducting dynamic risk assessments
- Techniques to help de-escalate situations and support safer outcomes
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About Scott Taylor Scott Taylor CPP is a combined Communications Expert and Security, Safety and Risk Specialist with nearly 30 years of global industry experience. He is an international thought leader who is certified in Security Management. Scott has trained with the leading global authorities on body language, elicitation, facial micro-expressions, deception detection, word and statement analysis and a range of other related disciplines, and he is an accomplished keynote speaker. |
Queries? Please email [email protected].
See you there!