ShopCare online training modules
Violent and aggressive behaviour
ShopCare offers two tailored online training programmes to help support your team. If you would like to download a PDF that you can email your team with direct links to the videos, please click here. to access.
1. De-escalation programme – designed to help customer-facing teams and store managers handle situations involving angry, aggressive, or potentially violent customers. This training equips them with the skills and confidence needed to manage these situations effectively and stay safe.
2. Psychosocial training modules – created in partnership with the expert team at Umbrella Wellbeing, with a focus on supporting kaimahi in retail and manufacturing sectors. These short, online courses are designed by organisational psychologists to help you and your team understand what’s going on in your brain and body during times of stress, and offer proven strategies to support recovery – both in aftermath and the long-term.
Grow cultural understanding in your workplace
We’re pleased to offer a series of free online training modules designed to help you and your team build cultural awareness, strengthen leadership, and support safer, more inclusive workplaces.
The training is delivered in three parts – Tīmatatanga (the beginning), Te Kākano (the seed), and Te Whanake (to rise) – each building on the last to grow confidence and capability over time.
If you would like to download a PDF that you can email your team with direct links to the videos, please click here. to access.
HSR learning pathway
ShopCare, in collaboration with HSE Global, has developed an innovative, scalable, and sustainable eLearning pathway for Health and Safety Representatives (HSRs) and safety champions.
Designed with flexibility in mind, this 10-module interactive programme has been designed for organisations of all sizes, giving your HSRs the practical tools, essential skills and knowledge that they need to be confident in their role.
An investment in your HSR is an investment in your business – gain increased productivity through improved worker engagement, reduced injuries and a happier, healthier workforce.
Free HSR induction module
Would you like to see the quality of the training before enrolling?
We’re pleased to provide one module of the HSR Learning Pathway available to you at no cost – the HSR induction. This free module gives you a chance to test-drive the learning before you commit to enrolling in the full 10-module programme. Watch it with your HSRs and safety champions – it is a complete, self-contained learning experience that outlines what a quality HSR induction should look like and can be implemented in your business. This 20-minute module offers immediate value, with no obligation.
4Ds ® digital learning tools
Identifying the 4Ds (Dumb, Dangerous, Difficult, Different) helps to spot friction in everyday work before it leads to harm.
Developed in collaboration with Learning Teams Inc., ShopCare is pleased to provide online training modules and downloadable guides to support leaders, health and safety champions, and representatives. These resources will help strengthen frontline conversations and drive meaningful, practical improvement.
The 4Ds help us learn from everyday work by revealing what gets in the way of safe and reliable performance, without blame, shame or judgement of workers who face risks every day.
Click to download:
LinFox have introduced the 4Ds as a key part of their safety evolution. To help introduce the concept to their team, they created an interactive video that outlines the basic steps of the 4Ds as well as some stories and outcomes from the first sessions they ran. Watch the Linfox 4Ds video now.
Join our community to find out about new training resources as we develop them.