ShopCare online training modules

Violence and aggressive behaviour

ShopCare offers two tailored online training programmes:

1. De-escalation programme – designed to help customer-facing teams and store managers handle situations involving angry, aggressive, or potentially violent customers. This training equips them with the skills and confidence needed to manage these situations effectively and stay safe.

If you would like to download a PDF that you can email your team with direct links to the videos, please click here to access.

2. Psychosocial training modules – created in partnership with the expert team at Umbrella Wellbeing, with a focus on supporting kaimahi in retail and manufacturing sectors. These short, online courses are designed by organisational psychologists to help you and your team understand what’s going on in your brain and body during times of stress, and offer proven strategies to support recovery – both in aftermath and the long-term.

Grow cultural understanding in your workplace

We’re pleased to offer a series of free online training modules designed to help you and your team build cultural awareness, strengthen leadership, and support safer, more inclusive workplaces.

The training is delivered in three parts – Tīmatatanga (the beginning), Te Kākano (the seed), and Te Whanake (to rise) – each building on the last to grow confidence and capability over time.