ShopCare online training modules

Violence and aggressive behaviour

ShopCare offers two tailored online training programmes:

1. De-escalation programme – designed to help customer-facing teams and store managers handle situations involving angry, aggressive, or potentially violent customers. This training equips them with the skills and confidence needed to manage these situations effectively and stay safe.

If you would like to download a PDF that you can email your team with direct links to the videos, please click here to access.

2. Psychosocial training modules – created in partnership with the expert team at Umbrella Wellbeing, with a focus on supporting kaimahi in retail and manufacturing sectors. These short, online courses are designed by organisational psychologists to help you and your team understand what’s going on in your brain and body during times of stress, and offer proven strategies to support recovery – both in aftermath and the long-term.

Fostering cultural competency

The Haumaru Hokohoko project is at the heart of our cultural competency efforts. This initiative delivers tailored training through three modules, collectively known as Te Kākano (The Seed). These modules have been designed to raise cultural awareness, build cultural capability, and enable cultural responsiveness, specifically within the context of improving health and safety. Click each one below to watch.

These modules form a braided stream, integrating Māori principles such as Rau Whariki Tikanga and Kōkiri within the Haumaru Tāngata Framework. In 2025, we will launch Te Whanake (To Rise), a new set of training modules designed to equip leaders with the skills they need to foster cultural competency within their teams.