Faced with a rise in manual handling injuries, Harvey Norman partnered with ShopCare to try something different – putting workers at the centre of the solution.
This case study explains how a co-designed ergonomics pilot, shaped by frontline staff, delivered practical changes like redesigned trolleys, new training approaches, and early discomfort reporting. The result: a 40% drop in ACC claim costs and zero ergonomics-related incidents since rollout.
Thanks to Harvey Norman, we can share a proven model that other organisations can adopt – combining worker input, smart design and practical tools to transform safety outcomes.
Read how Harvey Norman used co-design to reduce injuries and embed safer practices.